Frequently Asked Questions

1. Q: Where is Sneaker Freaks?
Location: Online shopping only! No physical stores in South Africa.
2. Q: What payment methods can I use?
Payment: Credit/debit cards (Visa, MasterCard), EFT transfers (standard and instant), or bank deposits. 
3. Q: Where is my order?
Order Tracking: Track your package like a pro! When it's ready to ship, you'll get an email/SMS with a magic link that leads straight to our tracking page. Click, watch, and witness the shipment journey!
4. Q: How do I exchange an item?
Exchanges: Need a different size? Our friendly Customer Support team on WhatsApp are the size-swap wizards you need. But heads up, exchanges are strictly for size, not change of heart.
5. Q: How do I return the product for a REFUND?
Refunds and Returns: We regretfully cannot offer refunds for consignment and after-market products sold through our online and retail channels. All sales are final.
6. Q: How do you deliver?
Delivery:  We partner PostNet or Aramex for speedy delivery (3-5 working days) straight to your doorstep.